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Payment and Delivery

Clients resident in the UK may make payments by cheque, postal order, bank transfer, or cash if in
person.  Please do not send cash through the post, as I cannot be held responsible if it goes missing,
and you cannot insure it.
I can also take payment by PayPal (although for UK clients I'd rather avoid it, due to the extortionate
fees!)

Overseas clients should pay by either international money order, banker's draft, banker's cheque or
PayPal.

I can also accept personal cheques.  I can accept these payments in hard currencies other than Pounds
Sterling (GBP), but I must make a charge of 1.5% of the payment amount, to cover bank charges.  


New clients should note that payment will be required on completion of your garments, rather than on
delivery.  
I will let you know in writing when I am about to make your order, and will let you know the full
balance, including shipping cost).  Payment is then due within 14 days, and all goods will be sent within
14 days of the clearance of payment.

All deliveries are made using Royal Mail Special Delivery for UK customers, or by parcel courier.  
All parcels are fully insured, and traceable.  Please do not ask me to send any items via an uninsured
postage method.

If you are outside the UK, your national customs office may impose additional fees.  Such fees are
levied by and payable to local customs, and I am not responsible for them in any way.  To find out what
fees you may be liable for, you should contact your local customs authorities.  

Please note: orders can only be placed under a client's real name - I regret that I cannot accept
orders placed under a pseudonym.  Additionally, although I am happy to post items to a work
address, private clients must provide their residential address (naturally, this does not apply to
business orders).

All cheques / postal orders should be made payable to D Lough.

* Please see full terms and conditions for further details.
Deposit

Along with your measurements, I will need a (non-refundable*) deposit of approximately 30% of the
total order value (excl. shipping), to secure your place in my work schedules.
Once the price and delivery date have been agreed, I'll need measurements to work from.  There are three ways
forward at this point:
1. I can send you a measurement form and guide, and you can measure yourself and forward the completed form
to me.
2.  You can make an appointment to visit me, either at an event, or at my home, and I will take your
measurements.
3.  I can make a garment to a standard size, based on height and chest measurement - this is normally only used
when garments need to fit more than one person.
In the first instance you will need to contact us for a quotation and to find out how quickly I could make
your order.  

Quotations are valid for one calendar month.  

Once you order the price will not change unless you alter the specification.  
The price quoted will not include postage and packing (aka shipping and handling), which I charge at
cost.  If you'd like an estimate of the shipping cost, let me know, I'll look it up!  (I will ship worldwide).
 Do bear in mind, though, that the postage cost may change due to fluctuations in shipping company
prices.  

Delivery times vary according to the time of year and other factors, (such as the necessity for fittings,
toiles, etc), so if I quote you a delivery time of 'X' weeks in January, it might be 'X' + 2 months if you
choose not to order till July.  Although I have been known to fill orders in less than two weeks, a wait
of 6 - 8 months is more likely - but contact us (you never know!)

I don't charge extra for large sizes - (whether you're chest size is 34", 42" or 68", I will charge you the
same price for the same garment).  As the bulk of my work is fully bespoke (I cut a new pattern to your
own measurements, rather than alter an existing one), I do not charge extra for non-standard sizes.
Data Protection Act 1998

Following an enquiry or order, I will add your details to my mailing list, so that I can let you know when I
update my site, etc, or of my occasional special offers / participation in prize draws, etc.  This information
is only sent to customers, previous enquirers, and anybody signing up for updates, (I don't really believe in
unsolicited mailings to individuals).

Under no circumstances would I ever allow any of your details to be passed on from this list to any third
party.  At all. Ever.

However, if you do not wish your details to remain on my list, please inform me by letter or e-mail (see also
'contact us' page), stating that you no longer wish to be on my mailing list.  All your details will be
immediately deleted (excluding such details as are necessary to complete an order).

See also my Privacy Policy.